Network support

Communication networks are becoming increasingly complex and network quality has a major impact on user satisfaction. System support from HMF Smart Solutions guarantees a high system availability.

Software Support

With the help of flexible software support packages from HMF Smart Solutions, you can ensure the best availability and quality of your system in the long term. We offer comprehensive support services that meet the individual requirements of your communication application.

We design service level agreements (SLAs) to be flexible and individually tailored to your needs. From a wide range of support services. You choose exactly the services you need at any given time.

Key features

  • Fast diagnostics and fast resolution times
  • Remote and on-site service delivery
  • 24/7 availability and emergency support
  • Software update services
  • Flexible service level agreements, tailored to your needs
  • Proven Expertise
  • Reliable and secure

Hardware support

HMFs Hardware Support Services focus on the logistic Spare Parts challenges which customers face on a daily basis. With increasing availability requirements there is no room for error. Network hardware failures can have a high network impact. A consistent, efficient and predictive approach is required to mitigate the impact of these hardware failures.

Swap & repair

This OEM approved service provides a cost-efficient way to repair or replace all operational replaceable units.

Spare parts management

This customised service gives service technicians fast and uncomplicated access to spare parts needed to maintain and restore network operations. HMF Smart Solutions plans, stores and delivers the required parts directly from its logistics network.

Key features

  • Spare Parts Dimensioning and Optimization
  • Fast turnaround time and efficient processes
  • Reliable and secure
  • Flexible service level agreement, tailored to your needs
  • Reduced OPEX
Network Rollout
Mission Critical Recorder